TRUEXCHANGE SUPPORT
How Can We Help?
Find answers, contact TRUEXCHANGE Support, or get help with your account and transactions.
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How do I buy crypto?
How do I withdraw?
How do I complete verification?
Where can I find my transaction?
How do I secure my account?
My Support Requests
Sandbox/Demo Data
TICKET ID
SUBJECT
CATEGORY
CREATED
LAST UPDATED
STATUS
ACTION
SUP-DEMO-0001
Verification question
Verification
Oct 25, 2023
Oct 25, 2023
Open
SUP-DEMO-0002
Transaction question
Transactions
Oct 24, 2023
Oct 24, 2023
Resolved
Frequently Asked Questions
How do I create a TRUEXCHANGE account?
To create an account, click on the 'SIGN UP' button and follow the secure verification process. You will need a valid email address and to set up a strong password.
How do I complete verification?
Identity verification is required for all accounts. Go to your Profile settings, upload a valid government-issued ID, and complete the facial recognition scan.
How do I buy cryptocurrency?
Navigate to the 'Buy Crypto' page, select your preferred asset, enter the amount in fiat or crypto, and confirm your payment method to execute the trade.
How do I sell cryptocurrency?
Go to the 'Sell Crypto' section, choose the asset you wish to liquidate, enter the amount, and select your withdrawal destination to complete the sale.
How do deposits work?
You can deposit supported digital assets by sending them to your unique TRUEXCHANGE wallet address. Always ensure you are using the correct network to avoid loss of funds.
How do withdrawals work?
To withdraw, enter the destination wallet address and the amount. Withdrawals are subject to security checks and network fees depending on the asset.
Where can I find my transaction history?
Your full history is available under the 'Transactions' page in your dashboard, where you can filter by date, asset, and status.
How do I secure my account?
Enable Two-Factor Authentication (2FA), use a unique password, and never share your seed phrases or keys with anyone, including support staff.
Stay Safe
TRUEXCHANGE Support will never ask for your password, private keys, seed phrases or authentication codes.
If someone asks you for these details, do not provide them.